Business-hour rules
Configure different destinations during and outside office hours.
HELPFUL WHEN THE DESK IS CLOSEDYour day can end.
Your day can end.
With a clear next step.
Set useful after-hours greetings, voicemail and routing, and explore AI reception for a focused set of questions.
Have a specific requirement? Tell us moreTHE OPPORTUNITYA better experience
A better experience
starts with the flow.
A caller outside opening hours still needs to know when the team will return and what to do next. A defined out-of-hours flow helps you set an honest expectation without suggesting staff are always available.
Use the workflow as a starting point. During onboarding, we confirm the product, supported call path, number or carrier, capacity and the people responsible for each step.
PUT THE RIGHT TOOLS TO WORKThoughtful details.
Thoughtful details.
Useful connections.
Holiday greetings
Give callers accurate return dates during closures.
Voicemail routing
Use a mailbox with an owner who reviews and responds to messages.
AI receptionist pilot
Explore a limited pilot for approved answers and human fallback. Availability is confirmed before a start date.
PLAN THE DETAILSA clear scope.
A clear scope.
A better start.
Bring these points to your first conversation with us.
Avoid availability promises
An AI greeting or recorded message does not mean a human is available 24/7.
Cost the fallback
Forwarding to an external on-call number may add an outbound call charge.
MEASURE WHAT MATTERSAgree what a good
Agree what a good
start looks like.
Choose practical measures for your pilot. These are suggested review points, not promised performance results.
After-hours call volume
Review with your team during the pilot.
Messages requiring follow-up
Review with your team during the pilot.
External forwarding cost
Review with your team during the pilot.
How do we get started with after-hours calls?+
Share your current call journey, team size, number or trunk arrangements and expected usage. We confirm the supported setup, pilot scope and costs before accepting live traffic.
Can this work with an existing telephone provider?+
A compatible SIP connection can be reviewed. The carrier remains responsible for its numbers and call tariffs. Compatibility, routing and capacity are confirmed for the actual deployment.
What is included in the price?+
Your quote identifies software capacity, number rental, incoming and outgoing airtime, setup and optional services. AI, custom integrations and specialist deployment requirements need a separate agreed scope.
LET’S MAKE THE CONNECTION
Let’s make it work for your team.
Bring your questions. Let’s work through your setup.