Queues per campaign
Separate queues, greetings and business hours for every client line.
FOR BPOS & OUTSOURCED CONTACT CENTRESRun every client campaign
Run every client campaign
from one platform.
Give each client campaign its own number, queue, agents and reports, with recordings and live supervision your clients can trust.
Have a specific requirement? Tell us moreTHE OPPORTUNITYA better experience
A better experience
starts with the flow.
An outsourced contact centre is judged on answer rates, handling quality and reporting. When campaigns share phones and spreadsheets, it is hard to prove service levels to each client or to move agents between campaigns during a peak.
Use the workflow as a starting point. During onboarding, we confirm the product, supported call path, number or carrier, capacity and the people responsible for each step.
PUT THE RIGHT TOOLS TO WORKThoughtful details.
Thoughtful details.
Useful connections.
Live supervision
Team leaders listen, whisper or join calls, scoped by role.
Call recording
Recordings for quality scoring and dispute resolution, with access controlled by role.
Your brand to clients
Partners can offer the platform under their own name and logo through a reseller account.
PLAN THE DETAILSA clear scope.
A clear scope.
A better start.
Bring these points to your first conversation with us.
Size for the peak
Agree simultaneous-call capacity for your busiest campaign hours, not the average day.
Agree retention per client
Set how long each client’s recordings are kept and who may access them before go-live.
MEASURE WHAT MATTERSAgree what a good
Agree what a good
start looks like.
Choose practical measures for your pilot. These are suggested review points, not promised performance results.
Service level per campaign
Review with your team during the pilot.
Abandoned calls
Review with your team during the pilot.
Agent occupancy
Review with your team during the pilot.
How do we get started with outsourced contact centres?+
Share your current call journey, team size, number or trunk arrangements and expected usage. We confirm the supported setup, pilot scope and costs before accepting live traffic.
Can this work with an existing telephone provider?+
A compatible SIP connection can be reviewed. The carrier remains responsible for its numbers and call tariffs. Compatibility, routing and capacity are confirmed for the actual deployment.
What is included in the price?+
Your quote identifies software capacity, number rental, incoming and outgoing airtime, setup and optional services. AI, custom integrations and specialist deployment requirements need a separate agreed scope.
LET’S MAKE THE CONNECTION
Let’s make it work for your team.
Bring your questions. Let’s work through your setup.