Shared reception queues
Give reception staff a common place to answer while showing availability and call activity.
FOR CLINICS & CARE TEAMSMake it easier to reach
Make it easier to reach
the people who care.
Connect reception, appointment enquiries and patient-service teams through a clear business calling experience.
Have a specific requirement? Tell us moreTHE OPPORTUNITYA better experience
A better experience
starts with the flow.
A busy reception desk has to welcome people in person and answer the phone. A shared number with a defined queue helps your team see which calls need attention and directs administrative enquiries to the right desk.
Use the workflow as a starting point. During onboarding, we confirm the product, supported call path, number or carrier, capacity and the people responsible for each step.
PUT THE RIGHT TOOLS TO WORKThoughtful details.
Thoughtful details.
Useful connections.
Department extensions
Connect appointments, accounts and administration without publishing an individual mobile number for every desk.
Hours and voicemail
Set clear opening hours, an after-hours message and a destination for messages that staff will review.
Supervisor visibility
Review queue waiting, unanswered calls and agent activity to understand pressure at reception.
PLAN THE DETAILSA clear scope.
A clear scope.
A better start.
Bring these points to your first conversation with us.
Define the boundary
Design for administrative enquiries. Clinical advice, triage and emergency response need their own approved arrangements.
Handle information deliberately
Agree who may see notes and recordings, what is collected and how long it is retained before enabling recording. No healthcare certification is implied.
MEASURE WHAT MATTERSAgree what a good
Agree what a good
start looks like.
Choose practical measures for your pilot. These are suggested review points, not promised performance results.
Reception answer rate
Review with your team during the pilot.
Time callers spend waiting
Review with your team during the pilot.
Missed enquiries followed up
Review with your team during the pilot.
How do we get started with healthcare?+
Share your current call journey, team size, number or trunk arrangements and expected usage. We confirm the supported setup, pilot scope and costs before accepting live traffic.
Can this work with an existing telephone provider?+
A compatible SIP connection can be reviewed. The carrier remains responsible for its numbers and call tariffs. Compatibility, routing and capacity are confirmed for the actual deployment.
What is included in the price?+
Your quote identifies software capacity, number rental, incoming and outgoing airtime, setup and optional services. AI, custom integrations and specialist deployment requirements need a separate agreed scope.
LET’S MAKE THE CONNECTION
Let’s make it work for your team.
Bring your questions. Let’s work through your setup.