Reception and reservations
Give each team extensions and shared answering rules while keeping one public number.
FOR HOTELS, VENUES & TRAVEL TEAMSA thoughtful welcome.
A thoughtful welcome.
Before they arrive.
Connect reservations, reception and guest-service teams with a phone journey that reflects how you look after people.
Have a specific requirement? Tell us moreTHE OPPORTUNITYA better experience
A better experience
starts with the flow.
A guest may call to ask about availability, find the venue or reach reception. A short menu and well-planned handover help each enquiry find a person who can answer.
Use the workflow as a starting point. During onboarding, we confirm the product, supported call path, number or carrier, capacity and the people responsible for each step.
PUT THE RIGHT TOOLS TO WORKThoughtful details.
Thoughtful details.
Useful connections.
Hold music and greetings
Use your approved audio prompts to make the calling experience consistent with your property.
Call transfer
Connect reception to the right department without asking the caller to find another number.
AI reception discovery
Explore a limited pilot for directions and opening-hour questions, with a human handover.
PLAN THE DETAILSA clear scope.
A clear scope.
A better start.
Bring these points to your first conversation with us.
Keep booking promises accurate
Live availability, reservations and property-management updates require integrations that are not part of the initial offering.
Define operational requirements
Room phones, emergency calling, wake-up calls and hotel billing need a separate deployment assessment.
MEASURE WHAT MATTERSAgree what a good
Agree what a good
start looks like.
Choose practical measures for your pilot. These are suggested review points, not promised performance results.
Reservation enquiries answered
Review with your team during the pilot.
Reception missed calls
Review with your team during the pilot.
After-hours enquiry volume
Review with your team during the pilot.
How do we get started with hospitality & travel?+
Share your current call journey, team size, number or trunk arrangements and expected usage. We confirm the supported setup, pilot scope and costs before accepting live traffic.
Can this work with an existing telephone provider?+
A compatible SIP connection can be reviewed. The carrier remains responsible for its numbers and call tariffs. Compatibility, routing and capacity are confirmed for the actual deployment.
What is included in the price?+
Your quote identifies software capacity, number rental, incoming and outgoing airtime, setup and optional services. AI, custom integrations and specialist deployment requirements need a separate agreed scope.
LET’S MAKE THE CONNECTION
Let’s make it work for your team.
Bring your questions. Let’s work through your setup.