A queue your team can share.
Direct callers into the right queue and connect them to available agents. Set greetings and a fallback so the journey is clear when the team is busy or unavailable.
SAYVONA CONTACT CENTREYour whole team.
Your whole team.
On the
same line.
A shared workspace for the people who answer your customers. Bring queues, agent availability and call history together, so your team can focus on the person at the other end.
Every connection counts.
A new conversationYou’re in the right place.
Acme workspace Sample data
A GOOD DAY TO CONNECT
AHello, team.
Conversations today24↗
Your team04Available
People, not just calls
JM
Jamie M.Product enquiry
AnsweredSK
Sam K.Account support
Follow upAN
Alex N.A quick question
AnsweredA little more human.
Shared customer queuesAgent availabilityCall history & recordingsTeam reporting
BUILT AROUND THE PEOPLE ANSWERINGLess chasing around.
Less chasing around.
More “how can I help?”
A customer operation needs more than a phone that rings. Give agents and supervisors a shared picture of the work.
An organised agent workspace.
Help agents see and manage their call activity from one workspace. Availability and queue membership keep the calling setup aligned with the people ready to answer.
A record of what happened.
Review answered and missed calls, destinations and durations. Use call history to identify conversations that need follow-up and understand where customers got through.
A clearer view for supervisors.
Use queue and team reporting to understand activity and investigate bottlenecks. Review how call handling changes across your team and working hours.
A practical way to coach.
Where enabled in the agreed configuration, call recording and supervision tools support review and coaching. Confirm permissions, recording notices and retention during onboarding.
Routing that reflects your operation.
Separate sales and support journeys, apply business hours and define what happens next. Keep your call flow understandable as the team grows.
FROM FIRST RING TO FOLLOW-UPA better rhythm
A better rhythm
for the working day.
Give each person a clear part in the conversation, from the caller joining the queue to the supervisor reviewing the day.
Welcome
The caller reaches your number and hears the greeting or menu configured for that line.
Connect
The call follows your routing rules to the queue and an available agent.
Help
The agent handles the conversation and transfers it when another person needs to take over.
Review
Your team reviews call history and queue activity to find missed calls and improve the next shift.
A HOME FOR CUSTOMER-FACING TEAMSDifferent enquiries.
Different enquiries.
One connected operation.
Customer support
Share incoming requests across the team and keep a view of call activity. Use separate queues where different groups handle different products or services.
Sales and enquiries
Give prospects a recognisable business number and a clear route to the sales team. Review missed calls and outbound activity when planning follow-up.
Service operations
Connect dispatch, customer care and office staff through an agreed call flow. Transfer conversations to the people who can resolve the next step.
A PLAN FOR YOUR CUSTOMER TEAMStart together.
Start together.
Grow together.
Choose your named-agent capacity. Each plan includes the core queue, workspace, call-history and reporting features.
3 agents
Give your first customer team a shared way to answer.
KES 7,500
software / month
- Up to 3 named agent accounts
- Shared queues & agent workspace
- Call history & team reporting
- A phone extension for each agent
- Bring your trunk or use ours
KES 2,500 per agent at full plan capacity.
Business number included. Plus calls at published rates.
5 agents
A dedicated home for a busy support or sales team.
KES 12,000
software / month
- Up to 5 named agent accounts
- Shared queues & agent workspace
- Call history & team reporting
- A phone extension for each agent
- Bring your trunk or use ours
KES 2,400 per agent at full plan capacity.
Business number included. Plus calls at published rates.
10 agents
Keep a growing operation organised around the caller.
KES 22,000
software / month
- Up to 10 named agent accounts
- Shared queues & agent workspace
- Call history & team reporting
- A phone extension for each agent
- Bring your trunk or use ours
KES 2,200 per agent at full plan capacity.
Business number included. Plus calls at published rates.
Built around you.
Larger teams, multiple queues or a combined office and contact-centre setup.
Let’s talk.
a tailored service quote
- Capacity matched to your operation
- Agent and supervisor requirements
- Custom integration scoping
- Agreed onboarding & support
Share your requirements. We’ll explain the setup, responsibilities and cost.
Your quote separates software, numbers, airtime and any additional services.
Indicative monthly software prices before tax. Calls, numbers, hardware and custom integrations are additional. Recording retention, supervision permissions, simultaneous call capacity and support scope are agreed during setup. Larger or mixed PBX/contact-centre teams are quoted together.
Add your expected airtime to the estimateTHE DETAILS THAT RUN THE OPERATIONFrom waiting callers
From waiting callers
to the next shift.
We configure the supported features around your team and confirm permissions, retention and capacity during onboarding.
Queue callbacks
Offer an agreed callback workflow when a caller cannot stay on the line. Review pending, completed and unsuccessful callbacks with the team.
Pause reasons and wrap-up
Make agent availability understandable. Configure pause reasons, queue login and time to finish notes between conversations.
Listen, whisper and join
Give authorised supervisors the right level of help during a call. Agree monitoring permissions and participant notices before enabling those controls.
Call notes and follow-up
Record the outcome and keep a personal callback reminder where another conversation is needed. Basic notes do not replace your CRM or helpdesk.
Satisfaction surveys
Configure a supported call satisfaction survey and review responses alongside queue performance. Agree which calls should be offered the survey.
Reports and export
Review agents, queues, numbers, pauses and callbacks. Use supported CSV exports to bring call activity into an operational review.
Automatic recording
Enable supported automatic recording for agreed routes and permissions. Retention and storage are scoped separately; on-demand recording controls depend on the deployment.
A defined overflow path
Plan for a full queue, a closed team and unavailable agents. Test the next destination before the first real caller encounters it.
MEET YOUR NEXT FRONT DESKGive the first hello
Give the first hello
a little more intelligence.
An AI receptionist can welcome callers, answer agreed business questions and pass the conversation to your team. Start with a guided pilot built around your call flow.
Explore the AI receptionistA CLEAR WAY TO GET STARTEDStart with a real team.
Start with a real team.
And a real call journey.
01 /
Show us how calls work today.
Tell us who calls, who answers, where calls get missed and what your team needs to see. Choose a first queue and a customer workflow to demonstrate.
02 /
Make the setup familiar.
Agree your agent plan, number or existing SIP trunk, greeting, queue rules and calling rates. Configure access for agents and supervisors.
03 /
Run a focused pilot.
Train the initial team, check audio and transfers, and review live call activity. Agree the pilot costs, support hours and decision date before starting.
How is this different from a PBX?+
A PBX can already route customer calls to office staff and support shared answering. Contact Centre adds the dedicated agent workspace, availability controls, queue supervision and team reporting. Your wider office and customer team can share one telephone setup and public number.
What counts as an agent?+
An agent is a named person assigned the contact-centre agent tools. Each agent seat includes a phone extension; that extension is not charged again as a PBX extension. Signing out does not release a named seat. Additional office extensions and supervisory access are explicitly scoped in your quote.
Do supervisors and administrators need agent seats?+
Administration or supervision alone does not consume a named agent seat. A supervisor who also works as an agent needs one. We agree team visibility, recording permissions and supervisory scope during onboarding. Billing and developer access are separate responsibilities.
Can we have 50 extensions but only ten agents?+
Yes. A combined setup can have 40 ordinary office extensions and ten contact-centre agents, each with an included extension. That is 50 extensions in total and ten agent seats. We quote the combination together and agree simultaneous call capacity separately.
Can the team work from different locations?+
A distributed setup can connect supported devices over suitable internet connections. During onboarding we check the intended device, network and audio setup rather than assuming every connection will perform the same way.
Can we use our existing carrier?+
Yes, subject to SIP compatibility and the agreed deployment. You pay that carrier for its numbers and airtime. Alternatively, use the Sayvona number included in your plan (extra numbers KES 1,500/month) and the published local calling rates.
Are phone calls included in the plan?+
The plan pays for the contact-centre software. With Sayvona calling, outgoing Safaricom calls are KES 3.20/minute and incoming calls on the displayed local number offer are KES 1.00/minute. Other destinations are quoted separately.
Can we see our own call flow in a demo?+
Yes. Bring your current greeting, team structure and a few common caller scenarios. We use those to show the relevant queue, handover and reporting workflow, then define a practical pilot.
LET’S MAKE THE CONNECTION
Let’s give your team a better way to answer.
Bring your questions. Let’s work through your setup.