Claims queue
A dedicated queue and greeting for claims, with priority during business hours.
FOR INSURERS & INSURANCE AGENCIESClaims, renewals and sales,
Claims, renewals and sales,
each on the right line.
Separate claims, renewals and new-business calls into their own queues, with recordings and reports for every conversation.
Have a specific requirement? Tell us moreTHE OPPORTUNITYA better experience
A better experience
starts with the flow.
A claimant, a renewing client and a new prospect all call the same number. Without queues, urgent claims wait behind sales questions, and there is no record of what the customer was told.
Use the workflow as a starting point. During onboarding, we confirm the product, supported call path, number or carrier, capacity and the people responsible for each step.
PUT THE RIGHT TOOLS TO WORKThoughtful details.
Thoughtful details.
Useful connections.
Renewal & sales calls
Agents call clients from the business number, recorded and reported.
Supervisor view
See who is on a call, who is waiting and where calls are being missed.
Call recording
Recordings for quality review and dispute resolution, with access controlled by role.
PLAN THE DETAILSA clear scope.
A clear scope.
A better start.
Bring these points to your first conversation with us.
Agree recording access
Decide who may listen to claims recordings and how long they are kept before go-live.
Integrations are scoped separately
Looking up policies inside your core insurance system is a separate integration project.
MEASURE WHAT MATTERSAgree what a good
Agree what a good
start looks like.
Choose practical measures for your pilot. These are suggested review points, not promised performance results.
Claims calls answered
Review with your team during the pilot.
Renewal calls completed
Review with your team during the pilot.
Abandoned calls
Review with your team during the pilot.
How do we get started with insurance?+
Share your current call journey, team size, number or trunk arrangements and expected usage. We confirm the supported setup, pilot scope and costs before accepting live traffic.
Can this work with an existing telephone provider?+
A compatible SIP connection can be reviewed. The carrier remains responsible for its numbers and call tariffs. Compatibility, routing and capacity are confirmed for the actual deployment.
What is included in the price?+
Your quote identifies software capacity, number rental, incoming and outgoing airtime, setup and optional services. AI, custom integrations and specialist deployment requirements need a separate agreed scope.
LET’S MAKE THE CONNECTION
Let’s make it work for your team.
Bring your questions. Let’s work through your setup.