Sales and support queues
Keep new enquiries and existing-order questions organised without changing your main number.
FOR RETAILERS & ONLINE STORESFrom “is it in stock?”
From “is it in stock?”
to “thank you.”
Give shoppers a familiar number for product questions, order enquiries, delivery problems and after-sales support.
Have a specific requirement? Tell us moreTHE OPPORTUNITYA better experience
A better experience
starts with the flow.
Product questions and delivery problems often arrive at the same number. Route each to a team that can help and keep follow-up visible when a shopper cannot stay on the line.
Use the workflow as a starting point. During onboarding, we confirm the product, supported call path, number or carrier, capacity and the people responsible for each step.
PUT THE RIGHT TOOLS TO WORKThoughtful details.
Thoughtful details.
Useful connections.
Queue callbacks
Configure callbacks for callers who would rather receive a return call than stay in a queue.
Call notes
Give the team a place to record the next action, with agreed access to customer details.
Campaign numbers
Request additional available numbers for campaigns or locations and compare activity by number.
PLAN THE DETAILSA clear scope.
A clear scope.
A better start.
Bring these points to your first conversation with us.
Connect commerce carefully
Inventory, order tracking, refunds and payment actions require a separately confirmed integration.
Plan for peak periods
Size concurrent calls for sale days and seasonal traffic, including callers waiting in a queue.
MEASURE WHAT MATTERSAgree what a good
Agree what a good
start looks like.
Choose practical measures for your pilot. These are suggested review points, not promised performance results.
Sales enquiries answered
Review with your team during the pilot.
Missed order calls
Review with your team during the pilot.
Callback completion
Review with your team during the pilot.
How do we get started with retail & ecommerce?+
Share your current call journey, team size, number or trunk arrangements and expected usage. We confirm the supported setup, pilot scope and costs before accepting live traffic.
Can this work with an existing telephone provider?+
A compatible SIP connection can be reviewed. The carrier remains responsible for its numbers and call tariffs. Compatibility, routing and capacity are confirmed for the actual deployment.
What is included in the price?+
Your quote identifies software capacity, number rental, incoming and outgoing airtime, setup and optional services. AI, custom integrations and specialist deployment requirements need a separate agreed scope.
LET’S MAKE THE CONNECTION
Let’s make it work for your team.
Bring your questions. Let’s work through your setup.