IVR menu
A simple menu that sends each enquiry to the right team.
FOR SACCOS & MICROFINANCE INSTITUTIONSOne number your members
One number your members
can always reach.
Give members a single line for loans, savings and account enquiries, routed to the right desk or branch and answered by a team.
Have a specific requirement? Tell us moreTHE OPPORTUNITYA better experience
A better experience
starts with the flow.
Members call branch mobiles, head-office landlines and individual officers. Calls go unanswered, nobody knows how many, and the same question is answered differently in each branch.
Use the workflow as a starting point. During onboarding, we confirm the product, supported call path, number or carrier, capacity and the people responsible for each step.
PUT THE RIGHT TOOLS TO WORKThoughtful details.
Thoughtful details.
Useful connections.
Branch extensions
Connect branches and head office on one system without publishing staff mobile numbers.
Call recording
Recordings for service quality and for resolving member disputes.
Service reports
Answered and missed calls by queue, branch and time of day.
PLAN THE DETAILSA clear scope.
A clear scope.
A better start.
Bring these points to your first conversation with us.
Keep verification in your process
Member identity checks and account actions stay in your core banking process; the platform connects and records the call.
Plan for loan-season peaks
Size capacity for dividend and loan periods when member calls spike.
MEASURE WHAT MATTERSAgree what a good
Agree what a good
start looks like.
Choose practical measures for your pilot. These are suggested review points, not promised performance results.
Member calls answered
Review with your team during the pilot.
Missed calls called back
Review with your team during the pilot.
Waiting time at peak
Review with your team during the pilot.
How do we get started with saccos & microfinance?+
Share your current call journey, team size, number or trunk arrangements and expected usage. We confirm the supported setup, pilot scope and costs before accepting live traffic.
Can this work with an existing telephone provider?+
A compatible SIP connection can be reviewed. The carrier remains responsible for its numbers and call tariffs. Compatibility, routing and capacity are confirmed for the actual deployment.
What is included in the price?+
Your quote identifies software capacity, number rental, incoming and outgoing airtime, setup and optional services. AI, custom integrations and specialist deployment requirements need a separate agreed scope.
LET’S MAKE THE CONNECTION
Let’s make it work for your team.
Bring your questions. Let’s work through your setup.