Team extensions
Connect office and dispatch teams through a managed internal numbering plan.
FOR DELIVERY & OPERATIONS TEAMSKeep people moving.
Keep people moving.
Keep calls connected.
Connect dispatch, customer service and regional offices with business numbers, extensions and agreed call routing.
Have a specific requirement? Tell us moreTHE OPPORTUNITYA better experience
A better experience
starts with the flow.
A delivery question can involve dispatch, a service agent and a regional office. Give callers a consistent entry point and help staff transfer the conversation to the next responsible person.
Use the workflow as a starting point. During onboarding, we confirm the product, supported call path, number or carrier, capacity and the people responsible for each step.
PUT THE RIGHT TOOLS TO WORKThoughtful details.
Thoughtful details.
Useful connections.
Transfers and parking
Consult a colleague, transfer a call or park it while the right person becomes available.
Routing by hours
Set office hours and an agreed after-hours destination for each operating team.
Call activity by number
Review which branch or service line is receiving enquiries and where calls go unanswered.
PLAN THE DETAILSA clear scope.
A clear scope.
A better start.
Bring these points to your first conversation with us.
External calls have a cost
Forwarding a call to a driver’s mobile creates a telephone leg. Include this usage in the estimate.
Scope system integrations
Shipment tracking, number masking, live location and automated dispatch are separate requirements, not included features.
MEASURE WHAT MATTERSAgree what a good
Agree what a good
start looks like.
Choose practical measures for your pilot. These are suggested review points, not promised performance results.
Dispatch answer rate
Review with your team during the pilot.
Missed calls by location
Review with your team during the pilot.
External forwarding spend
Review with your team during the pilot.
How do we get started with logistics & delivery?+
Share your current call journey, team size, number or trunk arrangements and expected usage. We confirm the supported setup, pilot scope and costs before accepting live traffic.
Can this work with an existing telephone provider?+
A compatible SIP connection can be reviewed. The carrier remains responsible for its numbers and call tariffs. Compatibility, routing and capacity are confirmed for the actual deployment.
What is included in the price?+
Your quote identifies software capacity, number rental, incoming and outgoing airtime, setup and optional services. AI, custom integrations and specialist deployment requirements need a separate agreed scope.
LET’S MAKE THE CONNECTION
Let’s make it work for your team.
Bring your questions. Let’s work through your setup.