Choose the software capacity you need. Bring a SIP trunk or add a Sayvona number. See how your expected calling usage shapes the monthly bill.
Shared queues, agent workspace, call history and team reporting. Each named agent includes a phone extension. Add telephone usage separately.
Give your first customer team a shared way to answer.
software / month
KES 2,500 per agent at full plan capacity.
Business number included. Plus calls at published rates.
A dedicated home for a busy support or sales team.
software / month
KES 2,400 per agent at full plan capacity.
Business number included. Plus calls at published rates.
Keep a growing operation organised around the caller.
software / month
KES 2,200 per agent at full plan capacity.
Business number included. Plus calls at published rates.
Larger teams, multiple queues or a combined office and contact-centre setup.
a tailored service quote
Share your requirements. We’ll explain the setup, responsibilities and cost.
Your quote separates software, numbers, airtime and any additional services.
Software plans are monthly capacity bundles. An agent’s included extension is not charged again as a PBX extension. Recording retention, supervisory access, concurrent calls, onboarding and support scope are confirmed in your quote.
See how the contact centre worksExtension bundles for teams that want to configure their own calling setup. Use your own compatible SIP trunk or connect through Sayvona.
A proper phone system for a growing business.
hosted PBX / month
KES 350 per extension at full plan capacity.
Business number included. Plus calls at published rates.
Bring your departments onto one phone system.
hosted PBX / month
KES 260 per extension at full plan capacity.
Business number included. Plus calls at published rates.
More people, more extensions, one place to manage them.
hosted PBX / month
KES 200 per extension at full plan capacity.
Business number included. Plus calls at published rates.
More than 50 extensions, multiple sites or a deployment with specific requirements.
a tailored service quote
Share your requirements. We’ll explain the setup, responsibilities and cost.
Your quote separates software, numbers, airtime and any additional services.
Effective cost ranges from KES 350 to KES 200 per extension at full plan capacity. The whole bundle is billed even if some extensions are unused. Extension count is separate from simultaneous call capacity; your quote confirms the latter. Larger deployments are available by arrangement.
Explore extensions and trunk optionsThe plans above include Sayvona hosting and are billed monthly. Self-hosted PBX is planned, with a proposed annual software licence and an agreed update and support scope. It is not generally available; deployment requirements and availability must be confirmed.
A hosted setup can use an approved connection. A future self-hosted quote would also identify customer infrastructure and deployment costs separately.
Compare hosting responsibilitiesAdd AI agents to any Contact Centre or PBX plan, or run them on their own. They answer and make calls, and hand over to your people with the conversation summarised. Minutes are billed by the second while an agent is on a call; the call itself is charged at the usual rates.
Its own name, personality, instructions and job: a receptionist, a collections caller, a sales follow-up.
Natural English and Kiswahili voices. Each month: KES 14 a minute for the first 10,000 minutes, 12 for the next 40,000, 10 after that.
Studio-quality voices for marketing campaigns and premium lines.
Standard API access has no separate access fee. Begin with a supported REST integration pilot. Production SDK access is planned, with its capability and licensing terms to be confirmed.
Explore usage & volume pricingBring your own carrier and pay its number and call charges directly. Free API access does not include live call processing, hosted media or AI. Developer runtime is priced with either carrier.
These KES rates cover the local number offer and the outbound Safaricom route. They are not a worldwide flat rate. Ask for the destinations and number types your business needs.
Safaricom route. Other destinations quoted.
On the local number offer shown here.
Your first number is included in every plan.
Need more numbers? Every additional local DID is KES 1,500/month. You can share one number across multiple PBX extensions or a contact-centre queue.
Bringing your own trunk? Pay your carrier for its numbers and airtime. The Sayvona software plan remains separate, and the displayed Sayvona call rates do not apply to traffic carried entirely by your provider.
Forwarding outside your system? An external transfer or forwarded call may create another telephone leg. Each billable leg uses its destination rate; internal PBX calls do not use public-network airtime.
per month, before applicable taxes
Team software plan12,000
1 business number0
Outgoing airtime3,200
Incoming airtime1,000
Monthly estimateKES 16,200
A planning estimate using the local rate card. Other destinations, hardware, setup and custom work are quoted separately. Call billing increments and service capacity are confirmed in your quote.
Talk through this setup Understand the billThe monthly PBX or contact-centre plan you choose. This pays for the software and agreed service scope, even in a quiet calling month. Developers do not need a seat plan for API access.
Every PBX and contact-centre plan includes one local business number. Each extra number is KES 1,500/month. API-only use pays KES 1,500/month per number. Your own carrier’s numbers are billed by that carrier.
Your incoming and outgoing telephone legs at the agreed rates. The estimate uses minutes; billing increments, connected-call charging and the destination rate card are confirmed before activation.
AI voice agents are KES 3,000 a month each, plus KES 10–14 a minute with standard voices or from KES 25 with premium voices, billed by the second. Developer call processing, hosted media, hardware, custom integrations and any setup are separate. Receive an explicit quote for the configuration you select.
KES 12,000 for Contact Centre Team (business number included) + 1,000 outgoing minutes × KES 3.20 + 1,000 incoming minutes × KES 1.00 = KES 16,200/month before tax.
AI, setup, other destinations and custom work are excluded from this example. Change the usage in the calculator to fit your business.
All prices are indicative, in KES and before applicable taxes. Number availability, destination tariffs, billing increments, concurrent call capacity and any activation or setup charges are confirmed before you commit. No unlimited calling is included.
A PBX can serve a team answering customer calls through shared routing. Choose Contact Centre for the dedicated agent workspace, availability controls, queue supervision and team reporting. For a mixed office and customer team, we quote basic extensions and named agents together, without charging an agent’s included extension twice.
No. An agent seat is for a named person using the contact-centre agent tools. Administration, billing or supervision alone does not consume an agent seat. Access permissions and supervisory scope are agreed during setup. A supervisor who also works as an agent needs a seat; signing out does not release a named seat.
Your selected software capacity is a predictable monthly amount. Numbers add a recurring rental, while airtime depends on usage. Use the calculator with your expected incoming and outgoing volumes, and agree how usage will be reviewed during onboarding.
Yes. Every PBX and contact-centre plan includes one local business number. Extra numbers are KES 1,500/month each. Each plan card shows the monthly plan price, so you can see both the software-only price and the cost of a setup using Sayvona calling.
Speech recognition, model processing and generated speech have costs beyond the phone connection. Separating those services keeps an ordinary telephone minute distinct from an AI-assisted minute, including on incoming calls.
Tell us your billing requirements and calling destinations. This page uses KES for the initial rate card. International destinations and other number types need their own availability and tariff confirmation.
The plan prices cover software capacity. We agree onboarding, support and any activation or setup fee in your quote. Desk phones, custom integrations and additional services are itemised where required.
Bring your questions. Let’s work through your setup.
