Every customer call, answered and accounted for.
Sayvona gives your team shared queues, IVR menus, call recording, live monitoring and clear reports, all in the browser. We set it up for you in days, not months.
- 14-day guided pilot
- Plans from $59 a month
- No hardware to buy
Hosted in the cloud, sold in USD. Local numbers available now in Kenya.
Hello, team.
Most customer lines leak quietly.
Calls ring out at peak times
Customers give up, and nobody knows how many calls were missed or when.
Agents answer on personal phones
Your customer relationships sit on staff SIM cards and leave with them.
No recording when there is a dispute
It becomes one person’s word against another’s: what was promised on that call?
You hear about bad service last
Without queue and agent reports, problems surface as complaints, not numbers.
Sayvona puts every call on one system, where you can see it, hear it and measure it, from day one.
Run a professional call centre without the hardware.
Not a prototype: the same platform carries live customer calls for businesses in Kenya today.
IVR menus & smart routing
“Press 1 for loans, 2 for support.” Route by menu, time of day and team.
Queues that share the load
Calls wait in line and reach the next free agent, not one overworked phone.
Call recording
Every conversation recorded and searchable for quality checks and disputes.
Live monitoring
Supervisors listen in, whisper to an agent, or join the call when it matters.
Reports that answer questions
Answered, missed and abandoned calls, waiting times and agent activity.
Callbacks & follow-up
See every missed call and make sure somebody calls the customer back.
Works in the browser
Agents sign in from the office or home. A headset is enough; desk phones work too.
Your business number
Local numbers available now in Kenya. Ask us about your country.
Teams that live on the phone.
If customers call you every working day, Sayvona is built for you.
Outsourced contact centres
Run several client campaigns, each with its own number, queue and reports.
Lending & collections
Outbound collection calls and inbound support, recorded and reportable.
SACCOs & microfinance
One member line that reaches the right branch or desk every time.
Insurance
Claims, renewals and sales on separate queues with recordings for every call.
Hospitals & clinics
Appointments and enquiries answered without tying up the front desk.
E-commerce & delivery
Order questions and delivery problems routed to people who can fix them.
Live in days. Proven in two weeks.
- 1
A 20-minute demo
We show you the agent screen, the supervisor view and the reports, using your own call flow as the example.
- 2
We set it up for you
Your number, IVR menu, queues and agent accounts, configured by our team. The main wait is the number’s KYC check.
- 3
Two weeks with real calls
Your team takes real customer calls through Sayvona for a 14-day guided pilot. Then you decide.
Pay for your team, not for surprises.
Monthly plans in USD, before tax. Numbers and calling rates are quoted for your country.
Enterprise
Larger teams & BPOs
Quoted
More agents, several client campaigns, custom reports or your own branding.
Talk to us- AI voice agents $25/month each · $0.12–0.15/min · premium voices from $0.25/min
- Office phone system (PBX) from $29/month
An AI that answers when your team can’t.
After hours or at peak times, an AI receptionist greets callers, answers agreed questions about your business and hands the call to a person when one is needed.
- Natural spoken conversation
- Answers from information you approve
- Hands over to your team
- Voices from $0.12–0.15 a minute, billed by the second
“Hello. You’re through
to the right place.”
What time does your team close today?
Our team is here until 6 pm today. Would you like me to connect you before then?
Sample dialogue, not live audio. Responses and handover follow the business information and call flow agreed for your pilot.
Office phone system
Extensions, desk phones and a softphone for the whole office. From $29/month for 10 extensions.
Explore PBXVoice API
Numbers, calls and webhooks for developers building voice into their own product.
Explore the APIPartners
Resell Sayvona under your own brand, or bring it to your clients as an integrator.
Partner with usDo our agents need special phones?+
No. Agents answer in a web browser with a headset, from the office or from home. If you already have SIP desk phones, they can be connected too.
Can we keep our existing number?+
Usually, yes. Your current number can forward to your Sayvona number, or a compatible SIP trunk can connect directly. We confirm the right option for your line before setup.
How long does setup take?+
Days, not months. We configure your number, menus, queues and agent accounts for you. The main dependency is the KYC check required before a business number is assigned.
What happens if our office internet goes down?+
Calls land on our platform, not in your office. Agents can keep working from anywhere with a connection, and you can set a backup destination such as a mobile number or voicemail.
How is it priced?+
A monthly plan for the software, a monthly fee per business number, and calls per minute at the rates for your country. Nothing hidden: the pricing page shows the plans and, where local numbers are available, a calculator.
Can we record calls and control who hears them?+
Yes. Calls can be recorded, and roles decide who may listen to recordings or monitor live calls. We agree how long recordings are kept during setup.
See it with your own call flow.
Tell us a little about your team. We’ll get back to you within one working day to book 20 minutes that suit you.
- The agent screen and supervisor view, live
- A price for your team size, on the call
- A pilot plan if it fits
Prefer email? albert@eikal.co.ke