Guided onboarding
FOR CUSTOMER TEAMSContact centre
Shared queues, agent availability, callbacks, supervision and reporting for the people answering your customers.
- Named agent plans
- Queue and call visibility
- Guided team onboarding
Every connection.
A little more considered.
Business phones, customer teams and applications share a need: a useful conversation. Find the product that fits how you want to connect.
Guided onboarding
FOR YOUR ORGANISATIONBusiness phone & PBX
Extensions, reception, business hours and compatible SIP devices, with a phone setup your administrator can manage.
- 10–50 extension plans
- Routing and voicemail
- Carrier compatibility review
Coverage confirmed in quote
FOR THE CONNECTIONNumbers & SIP
Connect a business number to your team or application. Discuss number availability, destinations and your carrier options.
- Business number rental
- Incoming and outgoing calls
- Compatible customer endpoints
Pilot enquiries
FOR THE FIRST HELLOAI receptionist
Explore a conversational welcome, approved business answers and a defined human handover for one focused call journey.
- Business-specific pilot
- Human fallback
- Priced per minute of conversation
Integration pilot
FOR YOUR APPLICATIONProgrammable voice
Explore account-scoped numbers, endpoints, policies and supported call flows with a guided integration pilot.
- REST integration
- Events and call behaviour
- Agreed runtime costs
Planned
FOR EMBEDDED EXPERIENCESVoice SDK
The planned calling layer for your own application. Discuss the client experience, permissions and release requirements.
- Browser calling direction
- Production access to be confirmed
- Register your use case
ONE BUSINESS, A COMBINED SETUPYour reception.
Your reception.
Your support team.
Your next idea.
A 50-person office may only need ten contact-centre agents. We quote the office extensions and agent workspace together, counting each included extension once.
PBX extensions Your business number Customer team
Understand the product boundaries MAKE IT YOUR SETUPThe choices behind
The choices behind
the connection.
Who answers?
An office team needs extensions. A customer operation needs queues and agent tools. An application needs the right integration and resource limits.
Who supplies the connection?
Bring a compatible carrier or discuss Sayvona number supply. Country coverage, caller ID and destination rates are confirmed in the quote.
What happens next?
Define transfers, busy destinations, voicemail and after-hours behaviour before moving a live business number.
LET’S MAKE THE CONNECTION
Let’s connect the right pieces.
Bring your questions. Let’s work through your setup.